Description
You are using the trial mode or you have a single licensed mobile registered with your server. You click the red or blue button and the control light blink one time on the server screen. No score is changing.
Reason
The most common reason this issue is if you setup the minimum number of referees to score almost on the same time to a number higher than 1(one).
Solution
You cannot set this number higher than the number of referees you registered. Please change to value to one (1) and try again.
Description
You have more licensed mobile referees scoring. You click the red or blue button and the control light blink one time on the server screen every single time you touch your mobile screen. However no score is changing even all the referees are clicking almost on the same time.
Reason
You can set the number of judges that have to press almost on the same time a red or blue button within a predetermined amount of time to score a point in your server console. Also you can tune your predetermined amount of time the referees should press the buttons to validate the score points.
There are two most common reasons for this issue.
· if you setup the minimum number of judges to score higher than 2(two) or the total number or referees;
· if your WIFI network or your server are too slow and they cannot process the information just in time;
Solution
Our recommendations are:
For a server with one referee set the value to one (1).
For any server with more than one referees set the value to two (2).
If this doest fix the problem than start turning your response time increasing the predetermined amount of time the referees should press the buttons.
Do a few tests using two referees and find your best value.
Please note a value too big for this value will produce an inquire score. We recommend using a big value, maybe over one second when you start using the system if you have unexperienced referees, not familiar with the system and start lowering the value after the referees start having experience and they click almost on the same time.
Description
You are using the trial or completion mode. You click the red or blue button and the control light doesn’t blink and no score is updated.
Reason
The most common reason this issue is a WIFI network communication.
Solution
Be sure the network connectivity for server and clients woks properly and the mobile clients are correct configured.
To open these ports is mandatory for our application. In order for the system to work property, be sure your Wi-Fi Access point or firewalls don’t block the traffic for any of the following TCP ports:
a. 12345,
b. 12346 and
c. 12347
These ports are required by our application for communication. If the mobile cannot find the server or it cannot connect to send points to the server please verify your Wi-Fi configurations.
Description
This message appears because the License used by this mobile device appears to be already in use for a different mobile. A Unique Mobile Client Access License that legally permits mobile clients to connect to the Scoring server is required for each device.
Reason
The most common reason this message can appear is if you upgraded your mobile device recently and/or you are using the same mobile owner email address for more than one device.
Solution
If you recently replaced or reinstalled your device and you are the owner of the licence, please remove the old registration from the Scoring Server in order to re-register this mobile device.
Description
This message appears on the mobile client screen because the mobile application fails to communicate successful with the scoring server. No control light blinks on the server screen for this referee and no point will are scored by this mobile client.
Reason
The most common reason this message can appear is if the server is not started or there is a problem with your WIFI network.
Solution
The server must be running before a server application can be accessed. If the error message is received every single time you click the red or blue button is very likely to be a problem with your server; verify first if the server is running. If it’s running please check if other mobile users can still connect.
a. If other users can connect, restart your mobile and try again. Be sure your mobile is connected to the same WIFI Access Point and there is no firewall that the communication between your mobile and the server.
b. If the other users cannot connect too, than restart your server and try again.
c. If your Access point supports dual mode (2.5G and 5G), deactivate one mode and connect all devices to the same Access Point using the same protocol.
If the problem is not resolved, please request a network technician help to check and debug your network connection, your wireless configurations, your WIFI Access Point.
Description
You click the red or blue button and you receive the above message. Your servers list is empty.
Reason
In order for a mobile client to be usable it has to be registered with a Score server. The most possible causes are:
· The application was just installed
· You removed all servers you been registered with from your servers list
· Your subsection was removed from server by the server administrator.(You have to register again)
Solution
1. Start the server.
2. Navigate to the 'Referee Setup' panel. You can reach the panel in the server menu bar.
3. Once the server has successfully entered this panel, please click OK and close this window
4. Wait for the device to scan the network for the servers.
5. Select your server (court) from the servers list if more than one court is used.
6. Click “connect” and wait for the application to respond. The server registration may take up to one minute.
7. Your mobile will try to register with the selected server.
Please note:
Any time you have to register a new mobile device with a server, the server must be opened in 'Referees Setup' panel in order to proceed successful.
Description
You try to connect a mobile client with a new server. The server is successfully discovered by the mobile client. You select the server and click ‘Connect’. After a few second you receive this message and the registration fails.
Reason
The server admin has to have access to control the registered mobiles. To be sure nobody can register a new mobile without the admin acceptance; the server must be in 'Referees Setup' mode in order to proceed.
At any time you have to register a new mobile device with a server, the server must be opened in 'Referees Setup' panel in order to proceed.
Solution
To get started:
1. Start the server.
2. At the server console navigate to the 'Referees Setup' panel. You can reach the panel in the server menu bar.
3. Once the server has successfully entered this panel, please close this window, and try to register your mobile client again.
Please note:
At any time, in order to register successfully a mobile client device with a server, the server must be opened in 'Referees Setup' panel.
Description
You try to select a mobile client with a new server. You opened the server “Referee Registration” panel. The server is successfully discovered by the mobile client. You select the server and click ‘Connect’. After a few second you receive this message again and the registration fails.
Reason
When this issue happened to us we were trying to connect to a wrong server. We had a server running in background in one of our mobile devices having the same name as the server we were trying to connect.
Solution
The full guaranteed solution to make sure the server is not running in background in any of your devices is to restart all your mobile devices and any Laptop or PC you are using. After you reset all devices please try again.
Description
You try to select a mobile client with a new server. You opened the server “Referee Registration” panel as per our instructions. The server is successfully discovered by the mobile client. You select the server and click ‘Connect’. For some mobiles takes just 1 to 3 seconds for registration. The other mobile the registration is timing out or takes up to 30 seconds.
Reason
One of the reasons may be Auto-reconnection function. The client is trying first to stop and remove the current server connection. After the current connection is successfully closed (or deleted) the client will start the new mobile registration.
Solution
If your client time-out during the registration you can temporary disable Auto-Reconnection before you start the registration and enable it back after the registration is successfully.
Description
You try to connect your new mobile client with a server. You opened the server “Referee Registration” panel as per our instructions. The Auto-Reconnect is disabled. If auto-reconnection is enabled we recommend to temporary disable it.
The server is successfully discovered by the mobile client. You select the server and click ‘Connect’. Some other mobiles connect successful. This mobile time-out or the application fails to respond.
Reason
You may have a firewall in your mobile device, in your server or in your Wi-Fi access point block some of the TCP/IP traffic. Our wireless client/server application is using TCP/IP communication and if any of the components blocks the traffic the mobile will not be able to connect to the server.
The Server discovery, Server registration and Server connection during the game are using different protocols and it is possible to get working the discovery but to not be able to register or use the controller after the registration.
In order for the system to work property, be sure your Wi-Fi Access point or firewalls don’t block the traffic for any of the following TCP ports: 12345, 12346 and 12347
These ports are required by our application for communication.
Solution
To open these ports is mandatory for our application. In order for the system to work property, be sure your Wi-Fi Access point or firewalls don’t block the traffic for any of the following TCP ports:
d. 12345,
e. 12346 and
f. 12347
These ports are required by our application for communication. If the mobile cannot find the server or it cannot connect to send points to the server please verify your Wi-Fi configurations.